Ability to become proficient with applicable Retail Finance systems in order to effectively lead teamsĬreativity and high energy level. High integrity & ability to handle confidential information Proven track record of using sound judgment in decision making & problem solvingĪbility to work with multiple levels of management internally and with customers (or clients) Proven ability to lead and manage multiple projects through to completion with minimal supervisionĭemonstrated ability to handle multiple priorities Should have last year EMS rating of SC and aboveįair understanding of call center metrics like VOC, FCR,CCT, Quality etcĭemonstrated effective leadership skills & experience leading teams of 15+ personnelĮxcellent organization, prioritization, time management skills Should not be on active Formal Corrective and above / Performance improvement plan Should have basic knowledge of workstation, FDR and RF business client groupsĪbility to work with people and in teams from various functions / department in night shifts with rotational scheduled offsĪbility to work with multiple levels of management internally and with customers or clients Should be flexible to work in rotational shifts i.e. Superior English language oral and written communication skillsĭemonstrated proficiency in word, excel and Power pointĮxposure in out souring call center work environment with fair understanding of Call Center Management Superior listening and interpersonal skills Should have analytical and reasoning skills Should have spent minimum 24 months in GE and 12 months in the current processĮducation qualification should be 10+2 or graduation in any discipline Uses judgment based on practice and precedence Occasionally take escalated calls from customers (or Clients) to ensure prompt and accurate resolution of issues Proactively identify and implement strategies to improve call quality, productivity and profitabilityĬoordinate multiple priorities & demonstrate ability to follow through on projects to completionĬultivate environment of trust, teamwork, self-confidence & ownershipĭevelop & implement programs to motivate employees & stimulate high sense of business ownership & urgencyĮnsure compliance with operational instructions as well as state & federal regulationsĭaily testing of systems performance and quality assurance Our highly rated Lab Manager resume example will get recruiters excited about interviewing you for the.
CV SAMPLE MANAGER PROFESSIONAL
CV SAMPLE MANAGER UPDATE
Maintain and update information on timesheets and invoices.Handle salary and contractor payments, staff bonuses, employee inductions/ terminations and staff monitoring.Carry out office-related tasks, including purchasing office supplies, maintaining sales materials, answering phone calls, greeting clients, and updating electronic filing systems.Provide executive assistance to 3 directors in a variety of functions.Oversee office administration to ensure operations run smoothly.Effective communicator with strong interpersonal and relationship management skills. Proven track-record of exceeding expectations with high productivity and quality standards.
PROJECT MANAGEMENT | CUSTOMER RELATIONS | GENERAL/ OFFICE ADMINISTRATIONĭedicated office manager with 20 years of experience in office administration, executive support, project coordination, accounting support, customer service and human resources.
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